Amarket – Shipping and Delivery Policy
1. Introduction
This Shipping and Delivery Policy outlines the processes and responsibilities for the delivery of goods purchased from Amarket. By placing an order with us, you agree to the terms set out in this policy.
2. Your Rights Under New Zealand Law
Amarket is committed to complying with all relevant New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 (CGA).
Under the CGA, when Amarket is responsible for arranging delivery, you are guaranteed that:
- The goods will be delivered within the agreed-upon timeframe. If no timeframe is agreed, they must be delivered within a reasonable time.
- The goods will arrive in an acceptable condition and without damage.
If these guarantees are not met, you have the right to a remedy from Amarket.
3. Order Processing Time
- All orders are processed and dispatched from our New Zealand warehouse.
- We aim to process all orders within [Insert Number] business days (Monday to Friday, excluding public holidays).
- During peak seasons, sales, or public holidays, there may be delays in processing and dispatching your order. We will notify you of any significant delays.
4. Delivery Timeframes
- Standard Delivery (New Zealand): We use a reputable courier service for all deliveries. Please allow [Insert Number] business days for your order to be delivered after it has been dispatched.
- Rural Delivery: Please allow an additional [Insert Number] business days for delivery to rural addresses.
- International Delivery: We currently do not offer international shipping.
Please note: The delivery timeframes provided are estimates and are not guaranteed. We are not liable for delays caused by our courier partners, weather events, or other factors outside of our reasonable control.
5. Shipping Costs
- Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.
- We may offer free shipping for orders over a certain value. Any such offer will be clearly advertised on our website.
- All shipping costs are in New Zealand Dollars (NZD) and are inclusive of GST.
6. Tracking Your Order
- Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and a link to the courier’s tracking website.
- You are responsible for tracking your parcel. If you have any issues with tracking, please contact us.
7. Damaged or Lost Parcels
- The risk of loss or damage to your goods passes to you upon delivery.
- If your goods arrive damaged or are lost in transit, Amarket is responsible for resolving this with the courier. Please do not contact the courier directly.
- Reporting Damage: If your order arrives damaged, you must notify our customer service team within [Insert Number] business days of receiving the delivery. Please provide your order number and clear photographic evidence of the damaged goods and packaging.
- Lost Parcels: If your parcel has not arrived within [Insert Number] business days of the estimated delivery date, please contact us. We will initiate an investigation with our courier partner.
8. Incorrect Delivery Details
- You are responsible for providing accurate and complete delivery details at the time of purchase.
- If an incorrect or incomplete address is provided, Amarket is not liable for any delays, losses, or additional costs incurred. If a parcel is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the order.
9. Authority to Leave (ATL)
- Our courier service may offer an “Authority to Leave” option. If you select this option at checkout or via the courier’s tracking portal, you are giving the courier permission to leave the parcel in a safe location at the delivery address.
- By choosing ATL, you accept full responsibility for any loss or damage to the parcel after it has been left. Amarket and our courier partner will not be liable for any missing or damaged items.
10. Contact Us
For any questions or concerns regarding your order’s shipping and delivery, please contact our customer service team at sales@amarket.co.nz.