Amarket – Refund Policy

1. Introduction

At Amarket, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines your rights and our obligations regarding refunds for purchases made from Amarket, in accordance with New Zealand consumer law.

2. Your Rights Under the Consumer Guarantees Act 1993 (CGA)

The Consumer Guarantees Act 1993 (CGA) provides a set of automatic guarantees for goods purchased for personal, domestic, or household use in New Zealand. These guarantees mean that goods must be:

• Of acceptable quality: They must do what they are made to do, be safe, durable, and free from minor defects, and be acceptable in appearance and finish.

• Fit for a particular purpose: If you told us the specific purpose you needed the goods for, and we agreed they were suitable, they must be fit for that purpose.

• Match the description: The goods must match any description given to you, whether on our website, in advertising, or by our staff.

• Match any sample or demonstration model: If you selected the goods based on a sample or demonstration, the goods supplied must match that sample or model in quality, state, or condition.

• Reasonably priced: If no price was agreed upon, you should not pay more than a reasonable price.

• Delivered on time and in good condition: If we are responsible for delivery, the goods must arrive within any agreed timeframe and in acceptable condition. If no time was agreed, delivery must be within a reasonable time.

If any of these guarantees are not met, you have the right to a remedy from Amarket.

3. When You Are Entitled to a Refund (CGA)

Your entitlement to a refund depends on whether the failure to meet a guarantee is minor or of a substantial character.

• Minor Failure: If the goods have a minor fault or problem that can be easily fixed, Amarket has the option to choose the remedy. We may choose to:

  • Repair the goods.

  • Replace the goods with an identical item.

  • Provide a refund.

    We must remedy the problem at no cost to you and within a reasonable time. If we fail to do so, you can have the goods repaired elsewhere and claim the reasonable costs from us, or you can return the goods and choose a refund or replacement.

• Failure of a Substantial Character: A failure is of a substantial character if:

  • A reasonable consumer would not have bought the goods if they had known about the nature and extent of the failure.

  • The goods are significantly different from their description, sample, or demonstration model.¹

     

     

  • The goods are substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time.²

     

     

  • The goods ³are unsafe.

     

     

  If the failure is of a substantial character, you have the right to choose your remedy. You can:

  • Reject the goods and ask for a full refund. The refund must be in cash (or the original payment method) and cannot be a store credit if you request a refund.

  • Reject the goods and ask for a replacement of the same type and similar value (if reasonably available).

  • Keep the goods and claim compensation for any reduction in value caused by the problem.

4. How to Request a Refund or Remedy

If you believe your product has a fault or does not meet a consumer guarantee, please follow these steps:

1. Contact Amarket: Immediately contact our customer service team at [Insert Contact Information] or [Insert Email Address] within a reasonable time of discovering the issue. Please provide:

   • Your order number.

   • A clear description of the problem.

   • Photographs or videos of the fault, if applicable.

2. Assessment: We may ask you to return the item for inspection. You may initially be responsible for the cost of returning the item. If the item is found to have a fault covered by the CGA, we will reimburse your reasonable return shipping costs.

3. Remedy: After assessing the item, we will communicate the appropriate remedy (repair, replacement, or refund) in accordance with your rights under the CGA.

5. “Change of Mind” Returns

Amarket is not legally required to provide a refund or replacement if you simply change your mind about a purchase, or if you:

• Damaged the goods accidentally or on purpose.

• Misused the goods in a way that caused the problem (e.g., not following instructions).

• Knew about the fault before you bought the goods.

• Took an unreasonable amount of time to return the goods.

However, at our discretion, we may offer a store credit or exchange for products returned in their original condition, unused, and with all original packaging within [Insert Number] days of purchase. Any costs associated with a “change of mind” return, such as shipping, will be your responsibility. Please contact us to discuss if this option is available for your specific purchase.

6. Exclusions

This policy does not cover:

• Normal wear and tear.

• Damage caused by abnormal use or neglect.

• Items purchased for commercial or business purposes, where the CGA may not apply (unless explicitly agreed in writing to contract out).

7. Fair Trading Act 1986 (FTA)

The Fair Trading Act 1986 prohibits misleading or deceptive conduct. Our refund policy will not mislead you about your rights under the CGA. Any “No Refunds” signs or statements that attempt to exclude your rights under the CGA are unlawful.

8. Contact Us

If you have any questions about this Refund Policy or need to discuss a return, please contact our customer service team:

• Email: sales@amarket.co.nz

• Phone: +1‪(801) 214-8764‬

• Operating Hours: 24/7